Help & FAQs

Ordering

How do I buy an item?

  1. Find the items you want.
    Use the navigation or search options to find the items you wish to purchase. You can click on the item to find out a little bit more about it if you desire.
  2. Add the items to your shopping basket
    Use the ‘Add to Basket’  button. Then when you have added all the items you wish to purchase, use ‘Your basket’ at the top of the page to see what is in your basket.
  3. Go to checkout
    Use the ’go to checkout' on the right hand side of the page, you will be prompted to login. If so please log in with your details or use the provided link to create an account. Enter your payment details and confirm your order. Payment will not be taken until we are ready to dispatch your items.
  4. Order Summary
    Check your order carefully and update if necessary. If all is in correct, continue and place your order. You will receive confirmation and a dispatch note by email.

Is there a minimum order amount?
We have no minimum order amount here at Readicut. But you will be charged full P&P of £3.99.

How do I pay for my Goods?
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta, Switch and Amex.

How do I know when my order has been received?
Upon receipt of your order - a confirmation email will be sent to the email address provided. Please keep this email safe, as it will contain your order reference number.

Problems placing an order?
Please telephone our customer service team who will gladly take your order and details of the problem so that we can look to fix any issues.
Our Customer service number is: 0844 858 9311
Or you can email us at: customercare@readicut.co.uk

Order Cancellations by Readicut
We make every effort to deliver your goods within the scheduled time. However sometimes there are conditions beyond our control that may affect your order. Should this happen you will be contacted as soon as possible and our team will reschedule your order at the earliest opportunity if possible. We do not offer compensation where a delivery is not made for reasons beyond our control.

What if my order is delayed?
Most products will be delivered within 3-5 working days. However if your order has not received within 28 days please call or email our customer service team and quote your order number.
Contact details are;

Extremely rarely there may be an item listed as in stock that may be unavailable when we process your order. If this does occur we will let you know as soon as this happens.

Can I change or cancel my order before delivery?
You cannot make changes to your order online when it has been placed. You will need to place a new order if you want to add products.
To change your details, remove items from your order or cancel it completely, please contact our Customer Services team, details are below:

I have a special offer to redeem, how do I do it?
Once you have logged in, and selected your products by adding them to your basket, there is an option called “Response Code” – the link to it is located just beneath your items on the Shopping Basket page. All you need to do then is enter the correct voucher number or source code, and the offer will be automatically added to your basket. Please note that offer terms apply as stated on the actual offer itself – eg expiry date, single use, one offer per order etc.

How do I order items to go to more than one address?
You will have to order for each address separately. Use your account page to create & save each separate address. To add a new address, just click on the link at the top of the page called “Add to address book”.

How do I know my personal information is secure?
Usless specified by you, we will never make your personal details available to companies outside of Readicut and its parent company, Orbital Marketing Services Group. We will hold your data so that your details can be kept up to date, your orders processed, and relevant emails sent out to you.

If you sign up to our newsletter we will use this information to send you our email newsletters featuring the latest promotional news and offers. This information will held in compliance with the Data Protection Act 1998.

Security is a major issue for anyone purchasing on the Internet. Our website is legitimate and any transactions are secure before you buy. We use the very latest SSL (secure sockets layer) encryption technology, which is the industry standard security protocol. The site uses this technology to communicate securely through browsers like Mozilla, Chrome and Internet Explorer with payment gateways & back office systems. This makes it extremely difficult for anyone else to decode.  

My credit or debit card was refused, what do I do?
Unfortunately we would ask that you resubmit your order using a different card. To find out why your card was refused you will need to contact the company that issued the card.

Can orders be placed from abroad?
Orders can be placed, from abroad, however overseas, BFPO and non-mainland UK postage is charged at cost. Delivery times may vary, please allow 7-14 days. Non-mainland UK postage is calculated automatically during the order process and is shown in your shopping basket. 

Paypal

Paypal users please note; due to the way Paypal works, payment will be taken instantly when purchases are made with this method.

Delivery

Who will deliver my order?
We use Royal Mail, TNT and Yodal to deliver our products. The carrier will change dependent on package size.

How much is your postage and packing?
Our standard postage and packaging fee for the UK is £3.99.
Overseas delivery will change dependent upon size, weight and country to be delivered to.

What to do if your order goes missing in transit
Please allow 28 days from placing your order for delivery. If the order has not arrived by then pleas contact our customer service team via:

I have received the wrong products, what do I do?
Sometimes, very rarely the wrong product may be selected from our warehouse instead of the one you ordered. If this has happened please contact our customer service team on:

They will provide you with details of returning the product to us (free of charge) and ensuring that your original product is sent out to you.

I am missing some items from my order, what should I do?
We make every effort to ensure your order is correct at the time of packing. If there is any items missing from your order please contact our customer service team on:

We would like to ask you to check the paperwork within the order before you contact us. This will let you know if any product has been cancelled and will let you know that no charge has been taken for these items. Any queries regarding this again please contact our customer service team who will be more than happy to help.

Can I track my parcel as it being delivered?
Unfortunately we are unable to offer a parcel tracking service at the moment.

When should I expect to receive my order?
If the product is in stock we aim to despatch your order within 2 working days. Please allow up to 28 days for delivery. At our busy times this may take a little longer but we promise to get your order to you as quickly as possible.
Please note that we do not despatch on Saturdays or Sundays.

Returns

What is your Returns policy?
We guarantee that if you are not entirely satisfied with your purchase and return the item concerned in a clean and resalable condition within 28 days of receipt, your money will be refunded. We recommend that you use the following procedure for any returns:

  1. Fill out the returns form enclosed with your order indicating whether you would like an exchange or a refund;
  2. Attach the label provided on the despatch note/invoice. Please call us if you need a replacement form;
  3. Please take your parcel to your nearest post office – we recommend that you send returns by registered post. Please always obtain proof of postage when returning a parcel.

RETURNS ADDRESS: Readicut Ltd, PO Box 6192, Rushden, Northants, NN10 6YD

Nothing in these conditions affects your statutory rights as a consumer

When can I return items?
At Readicut we aim to make shopping as easy as possible. However if you are not happy with your goods they can be returned to us within 28 days. We will be happy to make an exchange, or refund the goods providing they are returned in perfect condition and in their original packaging. For more information see our Returns Policy.

My goods were damaged upon receipt what do I do?
If any of your products were damaged upon receipt we would ask you to contact our customer service team on:

They will provide you with any details necessary for returning the goods and organising a replacement.

Website

I am a repeat user but having trouble logging-in. Why can't I log in?
If your password is not being accepted, please check first that you are keying in your e-mail address and password correctly. You may also want to check you are using the same e-mail address you registered with, otherwise the system won't recognise you. If you are keying in details correctly but still can't login the next step is to reset your password. You can do this by clicking on the 'forgotten password' link on the Log In page. You will then receive an e-mail to the address you registered with that contains information you need to reset your password. If you are still having difficulties then please e-mail customercare@readicut.co.uk with a description of the problem.

How do I contact Readicut?
If you have an enquiry relating to internet orders, the Internet site or general Readicut enquires, you can email customercare@readicut.co.uk  Please note that this service operates between 8am and 9pm Monday to Friday, and 9am to 6pm on Saturday and Sunday.  We will endeavour to answer your query within 48 hours.

You can also call 0844 858 9311 (calls cost 5p per minute from a BT landline, mobile providers and other networks may vary) between 8am and 8pm Monday to Friday or between 9am and 5pm on Saturday and Sunday, (all calls are charged at national rate and may be recorded for training purposes).

Alternatively write to: Readicut, PO Box 170, Ashford, TN24 0ZX 

Catalogue

How can I receive a catalogue?
To request our most recent catalogue, simply click on Catalogue Request and fill out the brochure request form. Alternatively you can call 0844 858 9311, and speak to one of our helpful customer services staff.

Knitting

What are the needle conversions to metric

USMetricOld UK
0 2mm 14
1 2.25mm 13
  2.5mm  
2 2.75mm 12
  3mm 11
3 3.25mm 10
4 3.5mm  
5 3.75mm 9
6 4mm 8
7 4.5mm 7
8 5mm 6
9 5.5mm 5
10 6mm 4
10.5 6.5mm 3
  7mm 2
  7.5mm 1
11 8mm 0
13 9mm 00
15 10mm 000

Readicut is a trading name of Creative World Of Crafts Ltd.
2 High Street, Oadby, Leicester. LE2 5DE. Registered in England & Wales. No. 07421716